dkgame Privacy Policy

1 Data We Collect

When you register for and use the dkgame platform, we collect personal information across several categories. The information gathered depends on the nature of your interaction with us — for example, browsing the platform without an account generates far less data than making a deposit or requesting a withdrawal.

1.1 Registration Data

When you create a dkgame account, you provide us with your full legal name, date of birth, residential address, and a contact detail (email address or mobile number registered to a Bangladeshi mobile financial service such as bKash, Nagad, Rocket, or Upay). This information is required to open your account, verify your identity, and process financial transactions in your name.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may ask you to submit documentary evidence of your identity and address. Acceptable documents include a Bangladesh National ID card (NID), a valid passport, or another government-issued identification document. These documents are processed and stored securely and are used solely for the purpose of identity verification.

1.3 Financial Transaction Data

Every deposit, withdrawal, and bonus transaction made through your dkgame account generates a transaction record. This record includes the transaction amount in Bangladeshi Taka (৳), the date and time (Bangladesh Standard Time, UTC+6), the payment channel used, and a unique transaction reference number. We do not store complete mobile banking credentials — only the account identifiers necessary to process and reconcile your transactions.

1.4 Gaming Activity Data

Your game history — including which games you played, the stakes placed, the outcomes, and the duration of your sessions — is recorded in your account. This data serves multiple purposes: it allows you to review your own activity, it supports our responsible gaming monitoring systems, and it enables us to investigate any disputes that may arise in connection with a game outcome.

1.5 Technical and Device Data

When you access the dkgame platform, our servers automatically record certain technical information about your connection. This includes your IP address, browser type and version, operating system, device type, screen resolution, and the pages or features you navigate to within the platform. This data is used for security monitoring, fraud prevention, and aggregate performance analytics.

1.6 Summary of Data Categories

2 How We Use Your Data

dkgame processes your personal data only for specific, clearly defined purposes. We do not use your information in ways that would be incompatible with the purposes for which it was originally collected. The following list sets out the primary uses of your data on the dkgame platform:

• Account management: Creating and maintaining your player account, enabling you to log in securely, and managing your account settings and preferences.
• Identity verification: Confirming your age (18+ requirement), verifying that you are who you claim to be, and complying with anti-money-laundering (AML) obligations that require us to know our customers.
• Payment processing: Receiving deposits and dispatching withdrawal payments through your registered mobile financial service (bKash, Nagad, Rocket, or Upay) in Bangladeshi Taka.
• Platform personalisation: Remembering your game preferences, language settings, and previously visited sections so that your experience on the dkgame platform is consistent across sessions.
• Responsible gaming monitoring: Analysing your gaming activity patterns to identify potential signs of problem gambling and, where appropriate, triggering outreach from our responsible gaming team.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing duplicate accounts, identifying unauthorised login attempts, and protecting the integrity of the platform for all players.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of communications with our support team.
• Legal and regulatory compliance: Meeting our obligations under applicable laws, responding to lawful requests from competent authorities, and maintaining financial records as required by applicable regulations.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the performance, design, and content of the dkgame platform over time.

3 Data Sharing & Disclosure

dkgame does not sell, license, or otherwise commercialise your personal data to third parties. However, operating a secure, compliant online gaming platform requires us to share specific data with a limited set of trusted partners and, in certain circumstances, with competent authorities. All third-party recipients of your data are contractually bound to use it solely for the agreed purpose and to maintain appropriate security standards.

3.1 Service Providers

We share data with third-party service providers that support the technical operation of the dkgame platform. These include game content providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi), payment processing infrastructure providers, identity verification services, fraud detection partners, and cloud hosting providers. Each provider receives only the data necessary to perform their specific function and is prohibited from using it for any other purpose.

3.2 Payment Partners

To process deposits and withdrawals, we share transaction-level data with your chosen Bangladeshi mobile financial service — bKash, Nagad, Rocket, or Upay. The information shared is limited to what is technically required to initiate, confirm, and reconcile the payment transaction. These payment providers operate under their own privacy policies, which govern how they handle the data they receive on their end.

3.3 Legal and Regulatory Disclosure

dkgame may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies when we are legally required to do so, when we believe disclosure is necessary to prevent fraud or money laundering, or when we receive a valid legal order compelling disclosure. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

3.4 Business Transfers

In the event that dkgame undergoes a merger, acquisition, or transfer of all or part of its business assets, your personal data may form part of the transferred assets. In such circumstances, you will be notified via the contact details associated with your account before your data becomes subject to a different privacy policy.

4 Cookies & Tracking Technologies

The dkgame platform uses cookies — small text files placed on your device by your web browser — and similar tracking technologies to provide core platform functionality, remember your session, and gather aggregate data about how the platform is used. The following table describes the categories of cookies used on the dkgame platform:

4.1 Managing Your Cookie Preferences

Most web browsers allow you to control cookie behaviour through the browser settings menu. You can configure your browser to block certain types of cookies, to alert you when a cookie is placed, or to delete existing cookies. Please note that disabling strictly necessary cookies will prevent the dkgame platform from functioning correctly, as these cookies are essential for maintaining your authenticated session.

Instructions for managing cookies vary by browser. Refer to the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Samsung Internet for Android devices) for guidance specific to your setup. On mobile devices, cookie settings are typically found within the browser's privacy or site settings menu.

5 Data Security

Protecting your personal information from unauthorised access, alteration, disclosure, and destruction is a core operational priority for dkgame. We employ a layered security architecture that combines technical controls, procedural safeguards, and regular security assessments to maintain the integrity and confidentiality of the data we hold.

5.1 Technical Safeguards

All data exchanged between your device and the dkgame platform is protected by 256-bit SSL/TLS encryption, the same standard used by global financial institutions. Sensitive data fields stored within our systems — including identity documents and financial identifiers — are encrypted at rest using industry-standard cryptographic algorithms. Our servers are hosted in secure data centres with physical access controls, continuous environmental monitoring, and redundant power and network infrastructure.

5.2 Access Controls

Access to personal data within the dkgame organisation is restricted to personnel who have a legitimate operational need for that data. All staff with access to player data undergo security awareness training and are bound by confidentiality obligations. Access rights are reviewed regularly and revoked promptly when an employee's role changes or their employment ends.

5.3 Security Incident Response

In the event that dkgame becomes aware of a security incident that may have compromised the personal data of platform users, we will investigate the incident promptly, take all reasonable steps to contain and remediate it, and notify affected players as quickly as practicable. Notifications will be sent to the contact details associated with each affected account and will provide a clear description of the nature of the incident, the categories of data involved, and the steps we are taking in response.

6 Data Retention

dkgame does not retain your personal data indefinitely. The length of time we keep your information depends on the category of data and the purpose for which it was collected, balanced against our legal and regulatory obligations to maintain certain records for defined minimum periods.

• Account and registration data is retained for the duration of your active account. If your account is closed, this data is retained for a minimum of five years following closure to comply with applicable anti-money-laundering record-keeping requirements.
• KYC and identity verification documents are retained for a minimum of five years from the date of verification, or five years after account closure, whichever is later. This period is mandated by financial crime prevention regulations.
• Financial transaction records are retained for a minimum of five years from the date of each transaction to support financial auditing, dispute resolution, and regulatory compliance.
• Gaming activity records are retained for the duration of your active account and for up to three years following account closure. These records may be required to resolve disputes or to support responsible gaming investigations.
• Technical and device data (including IP logs) is retained for up to twelve months from the date of collection, except where a specific security or fraud investigation requires a longer retention period.
• Customer support communications are retained for up to three years from the date of the last message in a conversation thread, to support ongoing account management and complaint resolution.

Following the expiry of the applicable retention period, personal data is either permanently deleted from our systems or anonymised in such a way that it can no longer be attributed to any individual player. Anonymised, aggregate data may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a dkgame player, you hold a number of rights with respect to the personal data we process about you. dkgame is committed to honouring these rights promptly and without creating unnecessary barriers. To exercise any of the rights described below, please contact our support team via the live chat channel or by sending a written request to [email protected].

7.1 Right of Access

You have the right to request a copy of the personal data that dkgame holds about you. Upon receiving a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is being processed, and — where technically feasible — a copy of the data itself. We will respond to access requests within thirty calendar days of receipt.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For straightforward corrections (such as updating a contact number), you can make changes directly through your dkgame account settings. For corrections to identity or KYC data, please contact support with supporting documentation.

7.3 Right to Erasure

You may request that dkgame delete the personal data we hold about you. We will honour erasure requests where no overriding legal obligation requires us to retain the data in question. Please note that data subject to mandatory retention periods under anti-money-laundering or financial record-keeping regulations cannot be deleted until those periods have expired, even following a valid erasure request.

7.4 Right to Restriction of Processing

In certain circumstances — for example, while the accuracy of your data is being investigated following a rectification request — you may ask dkgame to restrict the processing of your data. During a restriction period, we will continue to hold the data but will not actively process it for any purpose other than storage.

7.5 Right to Object

You have the right to object to dkgame processing your personal data for direct marketing purposes. You may also object to processing carried out on the basis of our legitimate interests where you believe your rights and interests override those interests. Marketing objections will be actioned immediately upon receipt. Objections to other forms of processing will be assessed on a case-by-case basis.

8 Policy Updates & Contact

dkgame reviews this Privacy Policy on a regular basis and will update it as necessary to reflect changes in our data processing practices, changes in applicable law, or material changes to the dkgame platform itself. When a substantive change is made to this Policy, registered players will be notified through the contact details associated with their account, and the updated Policy will be published on this page with a revised effective date.

Your continued use of the dkgame platform after a Policy update has been communicated to you constitutes your acceptance of the revised terms. If you do not agree with a change to this Policy, you should stop using the platform and may request account closure in accordance with the account management section of our Terms & Conditions.

8.1 Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how dkgame handles your personal data, please reach out to us through one of the following channels:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through the dkgame platform, operating on Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within thirty calendar days. For complaints that cannot be resolved through our internal process, you may seek further guidance from the relevant data protection authority or competent court in your jurisdiction.

Last updated: 1 January 2026. This Privacy Policy is effective from the date stated above and supersedes all previous versions of the dkgame Privacy Policy.